Delete your account and data

You can ask us to delete your Order Express account and the data associated with it.

Email us to request deletion

No email app? Send it yourself — everything you need is here:

Send to: admin@orderexpress.app
Subject: Account and data deletion request
Include: The email address on your Order Express account, and your restaurant's name if you have one. Send it from that address if you can — it is how we confirm the request is really yours.

What gets deleted

Your account and the data associated with it — orders, menu, settings, and the contact details held on your account — are permanently removed within 30 days of your request.

What we have to keep

Payment records are retained where tax and legal obligations require it, and card details were never held by us in the first place — payments are processed by Stripe and routed to the restaurant's own Stripe account. Deleting your Order Express account does not close a connected Stripe account; that is done through Stripe.

If you ordered from a restaurant

If you are a customer rather than a restaurant, the restaurant you ordered from holds your order and contact details as well. You can contact them directly, or email us and we will remove what we hold and pass the request on.

Before you ask

Deletion is permanent and cannot be undone. If you want to keep a copy of your order history, export it from your dashboard first. If you only want to stop taking orders for a while, you can turn online ordering off in Settings instead — that is reversible and this is not.

For the full detail of what we collect and how long we keep it, see the Privacy Policy.