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Terms of Service

Last updated: March 4, 2026

1. Definitions

  • "Order Express" refers to the online ordering website service operated by Order Express, which builds and hosts a custom website and online ordering system for restaurants.
  • "Restaurant" refers to the restaurant or business that uses Order Express.
  • "Customer" refers to any person who places an order through the Restaurant's Order Express website.
  • "Order" refers to a food or product order placed by a Customer through the Restaurant's Order Express website.

2. Service

Order Express builds and hosts a custom online ordering website for your restaurant, including a custom domain and an integrated online ordering and payment experience. Customers browse your menu, place orders, and pay online. The service includes a dashboard for managing your menu, orders, and settings.

3. Pricing & Billing

  • The Restaurant pays $0 platform fee and no commission to Order Express — no platform fee, no monthly fee, and no commission on orders.
  • The Customer pays a $1 flat service fee per order. This service fee is Order Express's fee for the service.
  • Payments are processed by Stripe. Funds for each order go directly to the Restaurant's connected Stripe account. Order Express never holds or takes custody of funds.
  • The Restaurant is responsible for Stripe's payment-processing fees, which Stripe deducts from the Restaurant's payouts.
  • A one-time $200 launch package may apply to set up your website and ordering system, as agreed at sign-up.

4. Cancellation

You can cancel at any time from your dashboard or by emailing admin@orderexpress.app. There are no cancellation fees or early termination penalties.

Upon cancellation, your Order Express website and online ordering will be deactivated. Any orders already placed and paid through Stripe are unaffected.

5. Refund Policy

  • Refunds and cancellations for an order are handled by the Restaurant through Stripe. Order Express does not hold funds and does not process refunds for orders.
  • The $1 service fee is non-refundable once an order has been processed.
  • You may cancel your use of Order Express at any time with no cancellation fees — see section 4.

6. Customer Disclosures & Consent

  • Customers place orders through your Order Express website and agree to the applicable terms at checkout.
  • Customers may opt in to transactional SMS order updates at checkout, as described in section 8.
  • It is your responsibility to ensure that any additional disclosures required by your specific state or jurisdiction are presented to your Customers.

7. Data & Privacy

  • Order details are stored securely and are accessible to you through your dashboard.
  • Restaurant data (menu, hours, settings) is used solely to operate the service.
  • Customer phone numbers and order details are stored for order fulfillment and are not shared with third parties.
  • Order data is retained for 90 days by default. After that, it is automatically deleted unless you change your retention settings.
  • You can request deletion of all your data at any time by emailing admin@orderexpress.app.

8. SMS Messaging Terms

Order Express sends transactional SMS messages to Customers in connection with their online orders. Customers opt in to these messages at online checkout, and by opting in agree to receive the messages described below.

Program description

The Order Express SMS program sends transactional order-status updates only. Specifically:

  • Order updates: messages such as a confirmation that an order has been received and a notice when the order is ready. These messages are strictly transactional and tied to a specific order. We never send marketing or promotional messages.

How Customers consent

Consent is collected at online checkout. Customers opt in by selecting an unchecked opt-in checkbox when placing their order, and messages are sent only if the Customer affirmatively opts in. Only the phone number the Customer provides at checkout is used. Customers are never enrolled in marketing or promotional messages — all messages are strictly transactional and tied to a specific order.

Message frequency

Message frequency is order-driven. A Customer who opts in receives transactional order-status updates for the order they placed (for example, order received and order ready).

Opt-out and help

  • Reply STOP to any message to unsubscribe from future messages. We honor opt-outs immediately.
  • Reply HELP for assistance, or contact us at admin@orderexpress.app.

Costs and carriers

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, and most US mobile carriers.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Phone numbers collected for SMS are used solely to deliver the transactional messages described above. See our Privacy Policy for details.

9. Service Availability

  • We aim for 99.9% uptime for the Order Express ordering website.
  • Scheduled maintenance, if needed, will be communicated at least 48 hours in advance and performed during off-peak hours.
  • We are not liable for downtime caused by your internet provider, domain registrar, or third-party integrations.

10. Supported Languages

Order Express currently supports English, with additional languages (including Spanish and Chinese) available for the customer ordering experience. Support for additional languages may be added in the future.

11. Limitation of Liability

Order Express is provided "as is." While we strive for accuracy and availability, we are not liable for lost revenue, incorrect orders, or service interruptions. Your use of Order Express is at your own risk.

12. Changes to Terms

We may update these terms from time to time. If we make significant changes to pricing or billing, we will notify you by email at least 30 days in advance. Continued use of the service after changes take effect constitutes acceptance.

13. Contact

Order Express · Questions about these terms? Email us at admin@orderexpress.app.