Fees in plain language
A short explanation of the parts of our Terms that involve your money. It takes about two minutes to read.
This is a summary, not the contract. Our Terms of Service are written in English, and the English version is the agreement that applies. Read the full Terms
What the $1 is
Your customer pays a $1 service fee on each order. It is their fee, not yours, and the exact amount is always shown to them before they confirm. You pay us $0: no platform fee, no monthly fee, and no commission on your sales.
Orders paid in person
When a customer chooses to pay in person, they hand you the $1 along with their payment. You keep the food total. Once a month we bill you for those $1 fees you already collected. You are passing on money you took for us — it is not a commission on your sales.
When we charge
On the 1st of each month we charge the card you saved with us, once, for the pay-in-person fees collected before that day. On your statement it appears as ACOYA VENTURES* OE FEE. Before your first bill, and before any bill covering more than one month, we email you about five days ahead.
Small amounts wait
If you owe less than $1, we do not charge you. It rolls into your next bill.
Cancelled orders are never billed
A cancelled order is never charged a service fee. If we had already billed it, the amount comes back as a credit on your next bill.
If the card does not work
We email you and try again on a later day, up to three more times that month. If every attempt fails two months in a row, we stop charging your card and email you. Nothing more is charged until you add a working card, and the balance waits for you.
Hardware is optional
You can start with no equipment at all, because orders arrive on the Owner Portal app. If you want one, a receipt printer costs $200 plus any sales tax that applies. That is a printer you are buying, not a setup fee — we buy it on your behalf, so it is yours to keep.
Questions, or want to cancel?
There are no cancellation fees and no contract. If a bill looks wrong, tell us and we will review it and refund anything charged in error. Email us at admin@orderexpress.app