Pricing
Commission-free pricing for restaurants
$0 to start. No setup fee, no monthly fee, and no commission on your sales. Your customers pay a $1 flat service fee per order — and your money goes straight to your own Stripe account.
$0
No platform fee, no monthly fee, no contract, and 0% commission on every order you take.
$1
One flat service fee per order, shown at checkout. It is the customer's fee — it is never deducted from your sales.
Every line item
| Item | Amount | Who pays |
|---|---|---|
| Platform feeThere is no fee to use Order Express. | $0 | Nobody — there isn't one |
| Setup feeNo launch fee and no onboarding fee. You can take your first order without buying anything. | $0 | Nobody |
| Monthly feeNo subscription and no contract. Leave whenever you like. | $0 | Nobody |
| CommissionWe never take a percentage of an order. | 0% | Nobody |
| Customer service feeA flat fee per order, shown to the customer at checkout. | $1 | Your customer |
| Card processingStripe's standard published rate. We add no markup. | 2.9% + 30¢ | Your restaurant — billed by Stripe |
| Receipt printerOptional hardware, only if you want kitchen tickets. It is a printer you are buying, not a fee. | $200 one-time, plus tax | Your restaurant — only if you choose one |
| PayoutsFunds land in your own Stripe account. We never hold your money. | Direct | — |
Card processing is billed by Stripe, not by Order Express, and Stripe deducts it from your payouts. The rate shown is Stripe's standard published US card rate; your exact rate is set by Stripe.
How the $1 service fee works
It is always the customer's fee. What changes between card and cash is only how it reaches us.
On card orders
The $1 is added to the customer's total at checkout and routed to Order Express through Stripe. Your payout is unaffected — you receive the full order amount.
On cash and pay-in-person orders
Your customer hands you the $1 along with their payment, so you are the one holding it. Once a month we invoice you for the service fees you collected. You are passing on money you already took — it is not a charge on your sales.
On cancelled orders
Nothing is billed. If an order is cancelled the fee is reversed before it reaches an invoice, or credited back on the next one.
$0 to start — hardware is optional
You can take your first order without buying anything, because orders arrive on the Owner Portal app. A printer is a choice, not a requirement to get started.
Start with no hardware
Orders arrive on the Owner Portal app for iOS and Android at no extra cost. You can run your ordering from a phone or tablet you already own.
Receipt printer — $200 plus tax, one-time
Optional hardware for kitchens that would rather have tickets printing on the line than have staff read orders off a phone. Plenty of busy kitchens do want one — it is a one-time hardware purchase, not a setup or service fee.
There is no launch fee and no onboarding fee. The $200 buys a printer and nothing else.
What's included
- Full custom restaurant website
- Your own domain, yours to keep
- Website hosting
- Online ordering and checkout
- Stripe payment integration
- Email and mobile order alerts
- Order management dashboard
- Sales reporting
- Your website and kitchen tickets in multiple languages
Pricing questions
- Does Order Express take a commission?
- No. There is no commission, no platform fee and no monthly fee. You keep 100% of your sales.
- What is the $1 service fee?
- A flat service fee of $1 per order, paid by the customer and shown at checkout. It is not deducted from your sales.
- Do I pay the $1 on cash orders?
- No. On a cash or pay-in-person order the customer gives you the $1 directly, and we invoice you once a month for the fees you collected. It is a pass-through, so it nets to zero for you. Cancelled orders are never billed.
- What does card processing cost?
- Stripe's standard published rate, billed by Stripe and deducted from your payouts. Order Express adds no markup.
- Is there a setup or launch fee?
- No. It costs $0 to start — there is no setup fee and no onboarding fee.
- Do I need to buy hardware to start?
- No. Orders arrive on the Owner Portal app for iOS and Android at no extra cost, so you can start with no hardware at all. A receipt printer is available as a one-time purchase for $200 plus any sales tax that applies, if you want tickets printing in the kitchen.
- Is there a contract?
- No. There is no contract and no monthly fee, and you can leave at any time.
- Who owns my website and domain?
- You do. The domain is yours to keep — change it or take it elsewhere at any time, with no lock-in.
Ready to keep 100% of your sales?
Tell us about your restaurant and we'll get you set up. No sales pitch.